Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrew Avila

Andrew Avila

March 21, 2025

5  out of  5
rating by Andrew Avila
"My dad and I both go through Brandy, she is amazing and always available and always on the ball and gets problems fixed efficiently. Nothing but great things to say!"
We responded:
"Thank you, Andrew, for sharing such positive feedback! I'm glad to hear that Brandy has been able to assist you and your dad efficiently. Her dedication and availability are truly appreciated. If you ever need anything else, feel free to reach out to our office!"
Profile photo of STEVE AVILA

STEVE AVILA

March 21, 2025

5  out of  5
rating by STEVE AVILA
"Been with State Farm for a while now, Brandy has always been great to work with! She goes above and beyond every time i’m in need. Keep up the great work!"
We responded:
"Thank you, Steve, for sharing your experience! I'm happy to hear that Brandy has been a great help and consistently goes above and beyond for you. Your support means a lot to us. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Esperanza Estrada

Esperanza Estrada

March 21, 2025

5  out of  5
rating by Esperanza Estrada
"My experience with State Farm, has always been great. All the staff is super nice and friendly. Estrella Zavala is always easy to talk to and quick to answer any questions I may have."
We responded:
"Thank you, Esperanza, for your wonderful feedback! I'm happy to know that you've had such a positive experience with our team. Estrella is indeed a valuable part of our office, and I'm glad she has been able to assist you effectively. If you ever have more questions or need assistance, we're here to help!"
Profile photo of Erik Etzkorn

Erik Etzkorn

March 21, 2025

5  out of  5
rating by Erik Etzkorn
"I've been using State Farm for years and they've always been fantastic. Patrick has consistently been an excellent source of information and assistance when needed. I'm very grateful to have such a solid insurance company and representative, recommending them frequently to others when they ask who insures my vehicle."
We responded:
"Thank you, Erik, for your wonderful feedback! I'm glad to know that Patrick has been a valuable resource for you. Your recommendation means a lot to us, and we're grateful to have you as part of our State Farm family. If you ever have any questions or need further assistance, please feel free to reach out."
Profile photo of Dustin

Dustin

March 21, 2025

5  out of  5
rating by Dustin
"Always a pleasure to speak with, very helpful when claims have been filed. Always there the answer questions during business hours."
We responded:
"Thank you for the review, Dustin! We are happy to hear that our office was able to help you with your claims. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Profile photo of Wesley Hester

Wesley Hester

March 21, 2025

5  out of  5
rating by Wesley Hester
"This team is incredible and Eric is especially a treat to work with! Small town feel with a huge resource pool and knowledge!"
We responded:
"Thank you, Wesley! I'm happy to hear that you enjoyed working with Eric and found our team to be a great resource. We strive to provide that small-town feel while offering extensive knowledge and support. If you ever need assistance in the future, don't hesitate to reach out!"
Profile photo of Jacob Anthis

Jacob Anthis

March 21, 2025

5  out of  5
rating by Jacob Anthis
"Excellent service!"
We responded:
"Thank you, Jacob! I'm glad you're happy with our service. If you have any questions or need assistance in the future, feel free to reach out."
Profile photo of vanessa M

vanessa M

March 17, 2025

1  out of  5
rating by vanessa M
"Very rude lady. Actually, you did not ask nicely; you were very rude about it. When we went to move our truck, you came back outside and raised your voice at us, asking if we ‘clearly didn’t see your signs.’ You went off on us while we had our child with us"
We responded:
"Thank you for sharing your feedback. We strive to provide the best service to all our customers and appreciate your input. We want to clarify that our parking lot is reserved for employees and customers conducting business with us during our operating hours. The “You Will Be Towed” signs are in place to ensure that our limited parking is available for those who need it. When we noticed your vehicle parked in this area, our intention was to save you from potential towing charges by kindly asking you to move your car. We understand that parking can be frustrating, and we truly appreciate your understanding of our policies. "
Profile photo of Juan Mendoza

Juan Mendoza

March 17, 2025

1  out of  5
rating by Juan Mendoza
"Rudest lady I have ever encountered with."
We responded:
"Thank you for sharing your feedback. We strive to provide the best service to all our customers and appreciate your input. We want to clarify that our parking lot is reserved for employees and customers conducting business with us during our operating hours. The “You Will Be Towed” sign is in place to ensure that our limited parking is available for those who need it. When we noticed your vehicle parked in this area, our intention was to save you from potential towing charges by kindly asking you to move your car. We understand that parking can be frustrating, and we truly appreciate your understanding of our policies. "
Profile photo of Heidi Brown

Heidi Brown

February 22, 2025

5  out of  5
rating by Heidi Brown
"My husband, Brad Sourbeer, and I want to give Patrick Cloakey the highest review possible. We have our business vehicles, personal vehicles and our home insured with State Farm Linda Sasseen. My daughters also insure their vehicles and homes with State Farm Linda Sasseen and Patrick helps them also. He truly helps our entire family. Patrick went to school with my daughters so we have known him for many years. 1 year ago we had a disaster happen in our home. We have never claimed anything on our home insurance but unfortunately we had to with this disaster. There were many times I called and many times I emailed Patrick for help. He helped us when I was angry, sad or just flat frustrated. I cannot thank him enough for all the support he provided us during our disaster. We are so thankful to have a local insurance agent on our side. Heidi Sourbeer"
We responded:
"Thank you so much, Heidi, for taking the time to share your experience with us! I am truly delighted to hear that Patrick has been such an incredible source of help and support for you and your family, particularly during those challenging times that we all face at some point in our lives. It is truly heartwarming to know that his assistance made a significant difference when you needed it the most. Your feedback means a lot to us, and it reinforces the importance of the work we do. If you ever have any more questions, concerns, or if you need further assistance in the future, please do not hesitate to reach out to us. We are always here for you and ready to help in any way we can!"
Profile photo of Carol Howell

Carol Howell

January 16, 2025

5  out of  5
rating by Carol Howell
"Esme is awesome. She went out of her way to help me with my questions and her explanations were clear and thoughtful Thank you for having an employee like her!"
We responded:
"Thank you, Carol, for your wonderful feedback! I'm happy to hear that Esme was able to assist you so effectively. Her dedication to providing clear and thoughtful explanations truly makes a difference. We're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Profile photo of Aerin Sipe

Aerin Sipe

December 14, 2024

5  out of  5
rating by Aerin Sipe
"I’ve had state farm for the longest time, several different branches. But Eric at Linda Sasseen is by far the BEST agent. So friendly and easy to work with. I moved counties but stay with them for their awesome customer service!"
We responded:
"Thank you, Aerin, for your wonderful feedback! I'm so happy to hear that you've had such a positive experience with our office. It's fantastic to know that Eric has made such a great impression with his friendly and helpful service. We're grateful for your loyalty and are always here to assist you with any future needs or questions."
Profile photo of Monnie Matthews

Monnie Matthews

December 6, 2024

5  out of  5
rating by Monnie Matthews
"I highly recommend this agency. My agent is Patrick Coakley---a good agent and someone I consider a friend. Linda runs a fine operation. I moved to western Washington years ago but am still with this agency because of the service."
We responded:
"Monnie, Thank you so much for your wonderful review! We're happy to know that Patrick has been both a great agent and a friend to you. It's fantastic that even after moving to western Washington, you continue to value our service. Our team is grateful for your loyalty and trust. If you ever need anything, we're always here to help!"
Profile photo of Jean Chamberlin

Jean Chamberlin

September 13, 2024

5  out of  5
rating by Jean Chamberlin
"The entire staff has an excellent customer focus. Agents are knowledgeable and available! A special shout-out to Patrick Cloakey, Customer Service Representative, and his support on September 11th!"
We responded:
"Jean, thank you for your wonderful review! I'm happy to hear that our staff's customer focus and knowledge met your expectations. Patrick appreciates your special shout-out and is glad he could assist you. If you have any further needs or questions, our office is here to help. - Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Kale Galbraith

Kale Galbraith

August 26, 2024

5  out of  5
rating by Kale Galbraith
"Quick service, no surprises, and the staff are very personable."
We responded:
"Kale, thank you for your wonderful review. I'm glad you appreciated the quick service and personable staff. We're always here to help with any future needs. - Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Shon Wilhelm

Shon Wilhelm

July 24, 2024

5  out of  5
rating by Shon Wilhelm
"Great customer service. Very knowledgeable and friendly staff A++. I highly recommend Linda for any of your insurance needs"
We responded:
"Hi Shon! Thanks a bunch for your awesome review! I'm so glad you had a great experience with our team. We always aim to provide knowledgeable and friendly service. If you ever need anything else, we're here for you! - Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Ryan Fox

Ryan Fox

June 25, 2024

5  out of  5
rating by Ryan Fox
"Best State Farm agent everrrrrr!!! We love Linda. She is slay 💅 and awesome! She has helped my family in SOO many way! She even takes us on golf cart rides. She is the coolest and best state farm agent everrrrrrr."
We responded:
"Ryan, I'm ecstatic to hear that you love the service provided by our office! I'm pleased that we have been able to assist your family in various ways and make your experience enjoyable with golf cart rides. We're grateful for your kind words and look forward to continuing to serve you. Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Iris

Iris

June 21, 2024

5  out of  5
rating by Iris
"My daughter and I went in to sign up for auto/home renters insurance after being referred to State Farm by my son in law Alexis Rodriguez-Garcia and a coworker of ours. The receptionist was very nice and pleasant greeted us with a big smile and our Agent Patrick was super helpful, great listener and very friendly. Worked with us on different options for the best insurance for us. I am pleased with the service given to us today and hopefully more to come. Thanks !"
We responded:
"Iris, we're thrilled you and your daughter had a great experience signing up for auto/home renters insurance with us! Patrick and our team are pleased to have provided you with friendly and helpful service, ensuring you found the best insurance options. We're grateful for your positive feedback and look forward to assisting you further in the future! Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Jake Gustin

Jake Gustin

June 14, 2024

5  out of  5
rating by Jake Gustin
"Great, fast service. A pleasure to work with"
We responded:
"Jake, we're thrilled to hear you had a great, fast experience with us! It was a pleasure working with you, and we're grateful for your positive feedback. Our team is always here to assist you with any insurance needs you may have in the future. Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Larry Logue

Larry Logue

June 12, 2024

5  out of  5
rating by Larry Logue
"Patrick Cloakey, a State Farm Insurance Agent has done a fantastic job helping me find a great insurance policy for my home an business. He is friendly and knowledgable."
We responded:
"Larry, I'm happy to hear that Patrick provided you with fantastic service in finding insurance for your home and business! We're pleased that you found him friendly and knowledgeable. Thank you for sharing your positive experience with us! Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Ryan Carpenter

Ryan Carpenter

May 6, 2024

5  out of  5
rating by Ryan Carpenter
"Great service long term customer, everything is always painless and effortless,"
We responded:
"Thank you, Ryan! We are honored to hear that your customer service experience was a positive one! Please come see us if you need anything additional! We appreciate you! - Linda Sasseen - State Farm Insurance Agent | Wenatchee, WA"
Profile photo of Ian Fox

Ian Fox

March 21, 2024

5  out of  5
rating by Ian Fox
"We had a great experiencing switching our insurance over to State Farm. Eric explained everything clearly and answered any questions we had along the way, he’s a true professional at his job and I would recommended this office to anyone looking for home or auto insurance."
We responded:
"Wow, thank you for the 5-star rating, Ian! We are thrilled to hear that Eric provided you with clear explanations and exceptional service while helping you switch your insurance to State Farm. Our team is dedicated to providing top-notch service and we appreciate your recommendation to others looking for home or auto insurance. We look forward to continuing to meet your insurance needs in the future. - Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Becky Mullin

Becky Mullin

March 15, 2024

5  out of  5
rating by Becky Mullin
"I have been a client at Linda Sasseen's State Farm insurance company since 1989. Linda and the State Farm company has always taken care of my family and I. Kiley did a great job today setting up my new car with coverage. Thank you Linda for keeping my car and home safe all these years! Becky Mullin"
We responded:
"Becky, we are thrilled to have had the opportunity to serve you and your family for over three decades. It's wonderful to hear that Kiley provided excellent service in setting up coverage for your new car. Thank you for trusting us to keep your car and home safe all these years. We appreciate your loyalty and look forward to continuing to provide you with exceptional service. Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of Zeke Harlan

Zeke Harlan

March 14, 2024

5  out of  5
rating by Zeke Harlan
"Great agency, better people! Highly recommend!"
We responded:
"Thank you for your kind words, Zeke! We are thrilled to hear that you had a great experience with our agency. Our team works hard to provide exceptional service, and we are delighted that it did not go unnoticed. If you ever need assistance in the future, please don't hesitate to reach out. - Linda Sasseen - State Farm Insurance Agent, Wenatchee, WA"
Profile photo of William Thomson

William Thomson

March 6, 2024

1  out of  5
rating by William Thomson
"No tickets no accidents no late payments…Have raised my rates 2 times in as many years to keep their profit margins as high as possible, said their employee. I asked for a call if they raised it again they decided not to but made a note, when asked they said that was over a year ago the request was made! As if that were a reason to not inform me. You’d think they would care as that’s money I give them but time to look elsewhere."
We responded:
"Hi William, we apologize for any frustration or inconvenience caused by the recent rate increases. We strive for transparency and communication regarding policy changes. We apologize for any oversight in addressing your concerns promptly. Your satisfaction is our priority, and we value your loyalty. Please contact us directly at 509-662-2251 to discuss further."